Privacy Policy

Last updated: 10 November 2026

This policy applies to Neon Inquest, operated by Grimm Legacy Labs, a UK sole trader. Our full trader details are in the Terms of Service. We are responsible for the personal information described here.

What Google Sign-In provides

If you continue with Google, we request only the basic openid and email scopes. Google then gives us your Google account identifier, your email address and whether that address has been verified. We do not receive your name or profile photo, and we do not request access to Gmail, Drive, Contacts or Calendar.

Signing up with an email address

If you create an account with an email address instead, we store that address and a salted hash of your password. We cannot read your password.

How we use and store account information

We use your account identifier and email address only to sign you in, to connect your account to your saved game, to match a Google sign-in to an existing account with the same address, and to answer you if you contact support. We do not send marketing email.

We do not sell Google account data, use it for advertising, or share it with anyone except the service provider that stores it for us, listed below. Account information and game records are stored in a Cloudflare D1 database. Your browser holds a random session token, and we store only a hash of that token.

We rely on our contract with you to run your account and your game, on our legitimate interest in keeping the service secure and free of abuse, and on legal obligations for payment records.

What other players can see

Nothing that identifies you. Neon Inquest has no public profiles or leaderboards, and neither your email address nor the name you give your character is ever shown to other players. When an episode closes, each player sees what share of players made the same call on its biggest decisions, and Supporter Edition holders can see the share for each option. Those figures are anonymous percentages.

Game records, security and support

We store your character, the name you give them and how they look, the traits, items and Credits you have earned, your relationships with people in the story, the endings you have found, how your character stood when each episode was first opened, a log of the choices you have made, your Neon Credits history, what you have unlocked and your settings, such as the language you play in. Each choice also adds one to a running total of how many players took that option. These totals are not linked to you or to your account.

We use these records to restore your progress, apply the game's rules, produce the anonymous comparison above, prevent abuse or duplicate credits and investigate support requests. Information you send to support is used to respond to you.

Service providers and payments

• Cloudflare hosts the website and the database and carries all traffic. Your IP address is used briefly to limit repeated sign-in attempts, and Cloudflare keeps short-lived technical logs that we use to diagnose faults.
• Google provides sign-in, if you choose to use it.
• PayPal processes purchases.

When you buy something, we send PayPal the product, its price and your game account identifier. We do not send it your email address or your Google account data. We keep the PayPal order ID and capture ID, the product, the amount and currency and the order status, so that we can deliver the purchase, prevent duplicate credits and handle refunds and billing queries.

We never receive your full card or bank details. As with any PayPal payment, PayPal shows us the payer's name and PayPal email address in our seller account. The game does not store them.

Browser storage and retention

The game sets two cookies, both needed for it to work:

• ni_session keeps you signed in, for up to 30 days at a time.
• ni_oauth protects a Google sign-in while it is happening, and lasts 10 minutes.

Your browser's local storage also remembers the language you picked, so that the first page appears in it before you sign in. It holds nothing else and identifies no one. Your progress, purchases and settings, including your language and whether the Supporter Edition soundtrack plays, are stored with your account, so they are the same on any device you sign in from. We use no analytics or advertising cookies.

We keep account information and game records for as long as your account exists. Resetting your game deletes that character and its records straight away, while the anonymous totals of choices remain because they cannot be traced to anyone. Payment records are kept for as long as accounting and tax law require, including after an account is deleted, and may also be kept to resolve disputes or prevent abuse.

Access, correction and deletion

To ask for access to your information, or for it to be corrected or deleted, email Grimm Legacy Labs at grimmlegacies@gmail.com. We may need to verify that the request concerns your account.

You can also remove the game's access in your Google Account settings. That stops future sign-in through Google, but does not delete existing game data.

If you are in the UK or the EEA, you can also object to or restrict how we use your information and ask for a portable copy of it. You can complain to your data protection authority, which in the UK is the Information Commissioner's Office, at ico.org.uk.