Terms of Service
Last updated: 10 November 2026
These terms apply to Neon Inquest, operated by Grimm Legacy Labs, a UK sole trader.
Trader details
Davide Sansone trading as Grimm Legacy Labs11 Claremont Grove
London W4 2TL
United Kingdom
Email: grimmlegacies@gmail.com
Playing Neon Inquest
You may play Neon Inquest for your own personal use. Keep your login secure and play fairly. You must not access other players' accounts, manipulate saves or payments, or use exploits to gain rewards.
Each account holds one character. Your choices are permanent: they are written to your character as you make them and cannot be undone. Resetting your game from the Options page permanently deletes that character and its progress. Neon Credits, cosmetics and the Supporter Edition stay on your account.
Replays
You can replay a closed episode for the number of Neon Credits shown before you confirm. A replay is a what-if. It starts from how your character stood when you first opened that episode, it pays no rewards and it changes nothing about your character. The only thing it keeps is the ending, added to your collection. Neon Credits spent on a replay are not returned if you stop it early.
Optional purchases
Credits are earned by playing, cannot be bought and have no value outside the game. Neon Credits, cosmetics and the Supporter Edition are digital goods for use in the game. They have no cash value and cannot be transferred, exchanged or resold.
Neon Credits are spent on cosmetics and replays. Cosmetics change how your character looks and never what happens in a story. The Supporter Edition is a single payment, not a subscription, and stays on your account once bought.
Prices are shown in euros before you pay, and PayPal processes the payment. You must use a payment method you are authorised to use. Players under 18 must have a parent's or guardian's permission before buying.
Purchases are delivered to your account as soon as the payment clears.
You can cancel a purchase within 14 days of the day you made it, even if it has already been delivered. To cancel, email grimmlegacies@gmail.com with your PayPal order ID, and we will refund you through PayPal within 14 days.
If a payment is refunded or reversed, what it delivered is taken back. Your Neon Credits balance can go below zero as a result, and a refunded Supporter Edition is removed from your account.
For billing questions, email grimmlegacies@gmail.com with your PayPal order ID. Other refunds are available where required by applicable law. Nothing in these terms limits your mandatory consumer rights.
Game content and updates
We keep all rights in the game and its original content. Stories, features, prices and availability may change with updates or maintenance. Season 1 is released one file at a time, so episodes that have not been released yet may change or arrive later than planned. Neon Inquest is a work of fiction, and it deals with death, crime and deception.
Contact
Questions about these terms go to grimmlegacies@gmail.com.